On December 13th, 2024, new and strict regulations will begin that will make it extremely hard for small business to ship orders to any EU country. Small businesses, especially ones run by independent artists, are already stretched too thin and face many obstacles when trying to manage international orders. The compliance required for these new regulations are simply too much to manage. As such, we've had to make the incredibly difficult decision to stop all orders to the EU once these regulations take place.

We are not sure if this will be a permanent change. That will depend on whether or not compliance requirements become easier to attain. We will play it by ear and hope for the best in the long run - but for the foreseeable future, this is our only option. We are heartbroken. :(

If you are a non-US Customer, please be sure to read ALL of the following before placing your order.

International orders are made at the risk of the buyer. We can ship worldwide (except for these locations). We do not accept returns or exchanges for international orders.

Import taxes are not included in our prices. If your country requires VAT, Taxes, or Import Fees to be paid in order to receive the parcel, you are responsible for paying them. If you reject paying the taxes on the package or you do not pick it up from customs, you will not be entitled to a refund.

It's common for your package to be held in customs for inspection. We can't determine how long it will be held and it's different for each package/country. If you find your tracking information has stalled, contact your local post office. Sometimes customs will hold your package and require you to pick it up. It's important that you check in on your shipment to stay in the loop of its whereabouts.

Once a package leaves the United States, there isn't anything we or our post office can do to track your package. You will have to contact your local post office to find out more info.

Sometimes packages can be marked "delivered" once its arrived in your country or if it is being held in customs waiting for tax payment. If your package is marked delivered and you have not received it, please contact your local post office.

Shipping internationally can take 21 days or more (sometimes even 6 weeks). It depends on your country and its customs policies.

We understand all of this can feel frustrating as an international customer (it's frustrating for us too!). We unfortunately cannot control the cost or processes of shipping and taxes. If it were up to us, we wouldn't have any of these harsh restrictions at all. :(

We're thrilled to tell you that we ship WORLDWIDE! Just a quick heads-up, as the buyer, you'll be responsible for any taxes, duties, import fees or VAT fees, as our listed prices do not cover these. We're really sorry, but Ragmop & Goose can't cover any additional fees. By purchasing from us, you're agreeing to these terms, and we appreciate your understanding.

If you deny accepting a package from customs, we will not be able to refund you the shipping costs.

Tracking might not be available depending on your country. Also, here's a list of countries we, unfortunately, can't ship to at the moment due to USPS restrictions. Please do take a moment to review this before placing your order.

Once you place your order with us, please allow 2-3 days of processing time to pack and prepare your order.

From there, delivery will depend on the shipping option you chose.

Domestic Shipping Times:

Ground advantage can take 5-7 days
Priority can take 2-3 days

International Shipping Times:
First Class International Shipping can take 3-4 weeks. Please keep in mind your country may require you to pay VAT or import fees when you pick up your parcel from the post office.

As soon as your item is on its way, we'll pop you an email with a tracking number. If you've ordered just stickers, they'll be coming in a stamped envelope, so there's no tracking available - but rest assured, they're on their way to you!

If your order hasn't hit the road yet, shoot us an email right away and we'll happily update the shipping address for you.

In case your goodies have already shipped, we're sorry but there's not much we can do. We rely on the shipping address you provide (our shipping software grabs this directly from your order to print on our package labels).

If your package does a boomerang back to us because of an incorrect address, a missed post office visit, or a delivery hiccup, you'll need to cover the reshipping fees. So, do take a moment to double-check your shipping and billing details are spot on.

Once we hand off your package to the Post Office, its journey is out of our control.

If, for some unfortunate reason, your package gets lost, stolen, or can't be delivered, you'll need to get in touch with your local Post Office for more details. That said, we're here to help you out as much as we can! We can provide tracking details, the shipping address, and so forth.

For international orders, however, once the parcel leaves the United States, USPS no longer has access to detailed information, so we cannot access any more information than what the tracking shows. Your best bet is to contact your local Post Office or Customs office. Often times your package will be held in customs until taxes/import fees are due. (The customer is responsible for all taxes and import fees.)

If a package does end up finding its way back to us, you'll be responsible to cover any reshipment fees.

Please note that all of our apparel is printed and fulfilled by a third-party company and you will be charged a separate shipping fee for apparel items when purchased alongside pins, stickers, or postcards.